FAQ

Q. How do I place an order?

A: You can place your order in one of two ways. You can select your designs from the online catalog and place them directly into your shopping cart, and pay via PayPal immediately online. Items must be added one at a time to your cart, with personalization information filled out for each item.  Or, you can order via email using the “Contact Us” page. Either way, please be sure to include any customized and personalization information required or desired for each item.

Q: I do not want to use a credit card or PayPal. Can I pay by check?

A. Yes, you may select the "Pay by Check" option during checkout and will recieve the information on where to send your check then. Your order will not ship until payment has been received. There is a $35.00 returned check fee. Please remember, if you select "pay by check" you are making a commitment to buy the item. Production often starts within a day of receiving an order,and if the payment never comes, I am stuck with a custom item that most likely cannot be resold. Please do not place your order until you are ready to buy.  

Q. How do I have a new original design created?

A. Simply send an email to Jennifer@SoaringPrideDesigns.com detailing what you’d like to see in the design, who it is for (who will be wearing it- adults, ladies, children, etc.) and a copy of the unit patch or other items it will be based on.

Q. Is there a minimum order or extra charge for new original designs?

A. There is no minimum order per se, but if you order at least 10 shirts or equivenlent value of other products for adult designs or 6 shirts or equivelent value of other products for children’s designs (you can mix and match styles and sizes), the design fee of $75 is 100% waived! For orders of only 5 shirts for adults or 3 shirts for children (or equivelent value of other products) for a newly requested design, the design fee is reduced by 50% to just $37.50.

Q: How long does it take to ship an order?

A: It depends on the size of the order and what items are in it. Most things can be made and shipped within 1 week or less. However, orders may take 10-14 days depending on what I have in stock and how many orders are in front of you. If you are in a hurry, please email me at Jennifer@SoaringPrideDesigns.com to see if I can accommodate your quick time line before placing your order. Express shipping options are available in CONUS and some APO/FPO addresses.

Q: How are shipping charges determined?

A: Orders ship via USPS Priority Mail. Your shipping total is calaculated based on the number of items in your cart. 

Q: What is your return policy?

A: Because every item we sell is 100% customized, we do not accept returns. Please double check your size, color and personalization before submitting your order. If we make a mistake, we will happily fix it! Orders cannot be canceled or changed once production has started, usually within 12-24 hours.

Q:  SPD created a great design for us! Can we use on other items?

A: Soaring Pride Designs and Jennifer Speer retain all copyrights to designs and exclusive printing permissions. We are happy to try to provide you whatever items you might like! We now offer Note Cards, Coasters and Tote Bags and an entire new line of "Gift Idea" products, but just because you don’t see it on the website, doesn’t mean we can’t do it! From Christmas Ornaments to Doggie Shirts to Coffee Mugs, just ask! We can most likely print it and provide it for you!

Q: Do you print designs or artwork submitted by others?

A: Soaring Pride Designs is an art and design company, not just a T-shirt company.  As Jennifer’s original designs are the heart of the company, we only produce items with these original designs. However, I am more than happy to base a new design on your artwork or patch and put my twist on it. I will incorporate any ideas or inputs you have work with you as much as needed to make your designs as unique and special as those who will ultimately wear it!

Q: Are gift certificates available?

A: Yes. You can purchase gift certificates or vouchers online using the "Gift Voucher" link below. 

Have another question I didn’t answer here? Email me at Jennifer@SoaringPrideDesigns.com

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